Although this large social media company was very successful with developing facilities management solutions, completed projects often met with lackluster reception from the rest of the company upon rollout. The existing project development team included internal customer support and cad specialists, CAFM ops team, programming supervisor and tech lead/advisor who were focused on development and not on maintaining communication with employees at large. Plus, they also tended to hire a lot of contractors to quickly infuse needed skills into a project team to maintain aggressive deadlines, but this high contractor to employee ratio created lack of consistent communication between the project team and the user organization they served.
