The following features can be included in your implementation of SpaceView upon request. Please contact your RSC admin to request features.
Maps and Floorplans Room Type Restriction
Function: This is used to identify any room types that users may want to quickly locate, for example gyms or labs. Selecting one of these room types then restricts the navigation tree to only floors where it can be found, allowing users to easily find the rooms.
Configuration: Any room type can be included in this feature. When included, the room types will be displayed by their description field, both in a dropdown under Maps and Floorplans, and in a dropdown on the view itself. Note that if the room type exists in multiple room categories, then the room category it is in will be displayed in parentheses (see Hotel example in the picture below).
Work Request Employee Field for Problem Type
Function: If a requestor selects a specific problem type, you can require that they also select an employee. When the user starts typing, the employee list appears from which they can choose. This information will be added to the work request description.
Configuration: Only one problem type can be selected with this feature. The text next to the date field (shown in the picture below as "Employee To Receive Phone") is also configurable.
Work Request Data Field for Problem Type
Function: If a requestor selects a specific problem type, you can require that they also select a date. This information will be added to the work request description.
Configuration: Only one problem type can be selected with this feature. The text next to the date field (shown in the picture below as “Date to Setup”) is also configurable.
Work Requests Comments (Requires Custom Schema)
Extra configuration required to enable.
Function: Allow requestors to send comments to the craftspeople working on their ticket. To do this, users click “Add Comment” write their comment, which is then added to the Craftsperson Notes to Requestor field (custom RSC field). All craftspeople on the ticket (those who have a wrcf record) will receive the email. This can be combined with custom Web Central functionality so the craftsperson can respond.
Configuration: This configuration has a few requirements in order to function properly:
- Turn on the wr.cf_rew_notes field.
- Connect the RSC SQL Automation Engine to an email server.
- Create an email prototype in the rsc_email_def table with the type of "WRCF_COMMENT", which must include at least the wr.cf_req_notes fields.