Archibus Call Center
Provide work request details
ARCHIBUS Call Center Wizard streamlines the work order process while supporting existing business practices. It decreases processing time to increase customer satisfaction and reduce costs, all with minimal training.
The Call Center Wizard guides users through the entire process, ensuring that no step is skipped or taken out of sequence. It lets organizations see their workload at a glance and more efficiently assign work, based on priority or available resources. New requests can be flagged as they arrive, helping your organization better plan for work order volume and stay in control of your process.
Benefits
- •Streamline the work order process to reduce administrative costs and improve customer satisfaction.
- •Reduce processing time by displaying critical information and filtering out irrelevant data.
- •Update work orders instantly to provide current and accurate status reports.
- •Deploy quickly and easily with minimal training while maintaining existing business practices.
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