Archibus Service Desk
Manage change
Is your organization looking for a solution to prioritize and manage service requests? ARCHIBUS Service Desk provides a centralized, self-service portal for common requests such as: moves/adds/changes, room reservations, project management, etc.
The application automates the service request cycle through Service Level Agreement (SLA) designations that authorize, prioritize, route, and complete requests. It routes work to the appropriate parties by following a workflow that is pre-defined. Facilities professionals can express costs and approvals of items to requestors before requests are submitted to system.
Benefits
- •Streamline requests for all services through simple forms and automated notifications.
- •Reduce administrative overhead and operating costs by enabling a self-service environment.
- •Increase efficiency by enforcing Service Level Agreements (SLAs) to control resource access and standards.
- •Improve performance measurement and analysis.
- •Provide a centralized, self-service portal for common service requests.
Service Desk Product Sheet
Is your organization experiencing frequent errors and missed priorities because service requests are not being handled properly? Eliminate the need for dedicated personnel to handle service requests and provide a centralized, self-service portal for common service requests. ARCHIBUS Service Desk is a Web-based application that provides simple, selfservice processes for commonly requested services, including moves/adds/changes, room reservations, project management, among many other requests. Service Desk automates the service request cycle through Service Level Agreement (SLA) designations that authorize, prioritize, route, and complete requests. Increase efficiency, reduce costs, and improve customer satisfaction with ARCHIBUS Service Desk.
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