Search for any work request or maintenance ticket created. Users may view.

Number of Work Requests

Users in the work request search will initially see a list of all work requests. The number of work requests viewed on a page can be changed with the drop-down menu in the top-right hand corner. Options include 10, 25, 50, and 100 employees at once.

Search Bar

A search bar is provided in the top, left-hand corner to search for work requests, ID numbers, craftspeople, and more.

Page Navigation

Buttons on the bottom, right-hand corner of the page allow users to click on the page number of the work request list.

Grid Information

The work request search is organized into a grid that displays basic information, such as:

• Work request actions
• Work request ID number
• Craftsperson assigned to maintenance ticket
• Maintenance ticket requestor
• Ticket status
• Problem type
• Date maintenance was requested
• The building, floor, and/or room in which the incident took place

A button with arrows appears next to each column name on the grid. Clicking this button will organize the grid from least to greatest according to the information that is in that column. Horizontal lines will appear to the right of the arrow to delineate this. Clicking the icon again will organize the information from greatest to least; and once again, horizontal lines will appear to indicate how the information is organized.

Action

The Action drop-down next to each work request shows users what they can view and do with work requests. The options are:

• Work Request Details
• Edit Work Request Details

This shows basic information about the selected work request, such as the contact of the employee that made the request, the location of the request, the ID number, status, assignment and completion dates, and craftsperson assignment of the request.

Important note: This view is only available if an organization is tracking their work requests through SpaceView only. Otherwise, users may enter the Archibus Building Operations console in Web Central to edit work request details.

Users with the appropriate logins (also known as the admin security group) may edit the details of any work request. There are three main sections to the Edit Work Request Details view: Requestor Information/Requestor Location Information, Work Request Information, Craftsperson Assignment Information, and a comments box. The comments box will automatically email the craftsperson every time a comment is added.

Requestor Information/Requestor Location Information

Information that can be edited in the Requestor Information includes:

• Requestor
• Employee ID number
• Email
• Phone number
• Fax
• Mailstop

Information that can be edited in the Requestor Location Information includes:

• Site
• Building
• Address
• Floor
• Room>

Work Request Information

Information that can be edited in the Work Request Information includes:

• Work request number
• Work order number
• Status
• Problem type
• Cause type
• Equipment
• Priority
• Date requested
• Date assigned
• Date completed
• Estimated completion date
• Actual hours (hours spent on project)
• Completed by (name)
• Description of work
• Other location information

Craftsperson Assignment Information

Information that can be edited in the Craftsperson Assignment Information:

• Craftsperson code
• Name
• Hours
• Date started
• Date finished
• comments